Hand hygiene and infection prevention and control eLearning modules FAQ

Answers to frequently asked questions (FAQs) are provided to support use of the Commission's hand hygiene and infection prevention and control eLearning modules. 

TABLE OF CONTENTS

• General issues
• Issues logging in

General issues

• Which eLearning module should I complete?
• How do I enrol in an eLearning module?
• I have enrolled in the wrong eLearning module. How do I change this?
• I have pressed the 'Start module' button, but the module is not opening. What do I do?
• The Infection Control modules have expired? What do I do?
• Can I complete the module’s quiz or assessment at a later time?
• Can I check my quiz answer without having to start the module again?
• I am a NHHI LMS learner. How can I get a copy of my certificate?
• I am a region administrator. How can I get a completion certificate for staff within my region?
• I am an organisation administrator. How can I get a completion certificate for staff at my organisation?
• I am an organisation administrator. How can I bulk enrol learners into a particular module?
• When does my certificate expire?
• Are CPD points allocated to the NHHI learning modules?
• Why does my certificate have the wrong name on it?
• How do I update my details in my profile?
• How do I change my organisation in the NHHI Learning Management System?
• I would like to arrange for reporting access for my organisation. What do I do?

Issues logging in

• I have received an email and/or message on the login page that my profile is suspended. What do I do?
• Having trouble logging on?
• If I have difficulty accessing my account, should I just create a new one?
• Are you definitely registered in the most recent NHHI system?
• Are you definitely not registered (i.e. trying to "register now") but the NHHI system keeps saying you are already registered?
• I do not have a surname, how do I register to use the NHHI learning system?
• I cannot complete registration as I get an error message stating that my email does not match?
• Are you definitely registered with the NHHI system but cannot remember your Login ID AND/OR password?
• I cannot change my password as I am unable to click on the link in the email received. What do I do next?
• Did you use the forgotten password function, but didn't receive an email?
• I cannot login to my profile as I no longer have the email with which I registered. How do I fix this?