I can’t use the link in the password reset email

If the link in the password reset email is not active (it should appear in blue and underlined), copy and paste the full link directly into your internet browser and select ‘Enter’ on your keyboard. Follow the screen prompts to set a new password.

PLEASE NOTE: This is the most common issue people have with trying to log in. If you don't receive an email from the system, please check your junk/spam folder. If it is not there it is likely you did not provide an email address when you registered OR the email address you provided is now out of date OR incorrect.

The forgotten password email should arrive in your inbox within half an hour after using the forgotten password function. If you do not receive it after this time please do the following:

• Check your junk and spam folders for the forgotten password email - if found, mark the email as "NOT JUNK", then follow the prompts to login or change your password.
• Try using the forgotten password again, but this time with an alternate email that you may have used when registering. For example, you may have entered your work email for the 'forgotten password' however when you registered you may have used a personal email address or vice versa.
• If you have tried all of the above steps that are relevant to you, it is likely that you may have missed entering an email into your profile, or you entered your email address incorrectly. In this case you need to complete the Contact us form. Please include as much information as you can, otherwise we may not be able to help you.