I am unable to login

If you cannot login, do not create a new profile. NHHI LMS learners only need one profile for all their online learning requirements.

When learners create a new NHHI LMS profile, login details are sent to the email address entered during profile registration. An email containing login ID with subject ‘Welcome to the National Hand Hygiene Initiative (NHHI) Learning Management System (LMS)’ is sent from notifications@southrock.com. Please search your email including junk/spam to find this email.

The local NHHI LMS Administrator(s) for your organisation have access and responsibility to assist you with login. Please contact them for help.

Check that you are accessing the correct website:

• Ensure you are accessing the correct website at https://nhhi.southrock.com.
• Select ‘Login’.
• Enter your Login ID OR registered email address and password. 
• If you are still having issues, you can retry login with different details, reset password or contact the NHHI Help Desk.

Are you logging in with the right email address?

If you are trying to log in using an email address, this email address needs to match the registered email address that you used to set up your profile. 

You may have used an old email address to set up your NHHI LMS profile. If you do not have access to an old email address and need to update your registered email address, contact the NHHI Help Desk with the following:

• All alternative email addresses that could be linked to your profile.
• Organisation name (include current and previous employers/learning institutions).
• Employee number (include current and past numbers).
• Student number (include current and past numbers).
• AHPRA number (if applicable).

Are you logging in with the right password?

If you are not sure what your password is, you can reset it.

• Click the Reset Password button.
• Select ‘Email Address’ or ‘Login ID’ from the drop-down selector and enter your registered email address or login ID. 

Your local NHHI LMS Administrator(s) has the access and responsibility to assist you with login. Contact them or the NHHI Help Desk for further help.

To verify your identity, please provide the following: 

• List of emails that may have been used (including past and current personal, work or student emails, even if you no longer have access to these)
• Organisation names (including past and current health organisations you have worked for and/or educational institutions where you have studied e.g. TAFE, university)
•  Employee/student number (include past and current employer/ learning institution numbers)  
• AHPRA number (if applicable)
• Any alternative personal names OR spellings.